Privacy Policy

Tilal Real Estate Company is a Saudi company specializing in real estate development, project management, and the development of integrated urban communities. The Company delivers comprehensive real estate projects that contribute to improving quality of life and supporting development objectives within the Kingdom of Saudi Arabia. Tilal Real Estate Company was established in accordance with the applicable laws and regulations of the Kingdom and conducts its business in full compliance with all relevant legal and regulatory requirements.

At Tilal Real Estate Company, we place the highest importance on protecting the personal data of our customers, property owners, investors, beneficiaries, and visitors to our website, mobile application, and digital platforms. We are committed to processing personal data in accordance with the Saudi Personal Data Protection Law (PDPL) issued under Royal Decree No. (M/19) dated 09/02/1443H, as amended by Royal Decree No. (M/148) dated 05/09/1444H, in addition to all applicable regulations and policies.

We highly value your privacy, and safeguarding your trust is one of our top priorities. This Privacy Policy explains how we collect, use, protect, and process your personal data, as well as the rights and choices available to you regarding your personal data and privacy preferences. We will not use or share personal data except as described in this Policy or as permitted by applicable laws and regulations.

Tilal Real Estate Company is committed to protecting the privacy of visitors and users of its website, mobile application, and official social media platforms, and to processing personal data in a transparent, secure, and accountable manner in accordance with the Saudi PDPL.

Scope of the Privacy Policy

This Privacy Policy applies to:

Visitors and users of Tilal Real Estate Company’s website.

Visitors and users of Tilal Real Estate Company’s mobile application.

Customers, property owners, investors, and beneficiaries of real estate projects.

Users of the Company’s official social media accounts.

Any personal data collected or processed through the Company’s digital channels.

Data Retention

Tilal Real Estate Company retains personal data only for as long as necessary to fulfill

the purposes described in this Policy, or as required by applicable law:

Account & Contact Data (name, email, phone number): Retained for the duration

of the contractual relationship and for 5 years thereafter, or as required by

Saudi regulations.

Government ID & Financial Data: Retained only for the period required by

Saudi regulatory authorities and securely deleted thereafter.

Device & Technical Data (IP address, crash logs, device identifiers): Retainedfor 90 days for security and performance purposes, then automatically deleted.
- Communications & Inquiries: Retained for 3 years for quality assurance and
compliance purposes.
Upon expiry of the retention period, personal data is securely deleted or anonymized.
Users may also request early deletion by contacting privacy@tilalre.com.

Personal Data Collected

Depending on the nature of the service, Tilal Real Estate Company may collect and process the following personal data:

Name and national identification number (when legally required).

Mobile number and email address.

Property or real estate unit information.

Bank account details and financial information.

Communications, inquiries, and complaints.

Social media account information.

Technical data such as IP address, browser type, and operating system.

Any other data voluntarily provided by users through electronic forms.

Methods of Data Collection

Personal data may be collected through:

Registration or contact forms on the website.

Registration or contact forms within the mobile application.

Appointment booking forms or real estate service requests.

Relevant government platforms.

Data provided directly by users during visits to Company headquarters or exhibitions.

Direct messages or comments via social media platforms.

Subscriptions to newsletters or marketing campaigns.

Data collected through cookies and similar technologies.

Purpose of Data Collection

Tilal Real Estate Company collects and uses personal data solely for specific, legitimate purposes, ensuring transparency and the protection of your privacy rights, including:

Managing communication with customers, property owners, investors, beneficiaries, and employees.

Providing real estate products, processing service requests, and managing projects.

Completing customer and vendor registrations.

Managing owners’ and customers’ requests, inquiries, and complaints.

Improving user experience and digital service quality.

Processing job applications and employment-related inquiries.

Sending project-related updates and notifications.

Complying with legal and regulatory requirements.

Recording and documenting communications to ensure compliance with quality standards.

Legal Basis for Processing

Personal data is processed based on one or more of the following legal grounds:

Explicit consent from the data subject.

Performance of contractual obligations.

Compliance with legal or regulatory requirements.

Legitimate interests that do not prejudice the rights of the data subject.

Data Sharing

Personal data will not be shared with third parties except where necessary, legitimate, and formally authorized.

Data may be shared, where applicable, with:

Technical and service providers.

Competent government authorities.

Such sharing is governed by agreements ensuring data protection and compliance with the PDPL.

The Company does not sell or trade personal data.

Cross-Border Data Transfer

Personal data is stored and processed within the Kingdom of Saudi Arabia.

Any transfer of personal data outside the Kingdom shall be carried out strictly in accordance with the requirements and approvals stipulated under the PDPL.

Information Security

Tilal Real Estate Company implements appropriate technical and organizational measures to protect personal data, including:

Security systems and access control mechanisms.

Encryption of sensitive data.

Backup procedures and business continuity plans.

Employee training and information security awareness programs.

Data Subject Rights

In accordance with the PDPL, data subjects have the right to:

Be informed about the collection and use of their personal data.

Request access to their personal data.

Request correction or updating of inaccurate data.

Request destruction of personal data once the legal purpose ceases.

Withdraw consent at any time, where legally permissible.

Device Permissions

The Tilal Real Estate iOS app may request the following device permissions. Each is

optional and only requested when needed for the feature:

Camera & Photo Library: Used to capture or upload property images and profile photos. Images are transmitted securely to our servers.
Push Notifications: Used to send project updates, payment reminders, and announcements.

You may opt out at any time via your iPhone notification settings.

Location (if used): Used to display nearby properties or provide location-based services. Location is not stored beyond the active session unless you save an address.

Third-Party Services

Our app uses third-party services that may collect limited data per their own privacy

policies:

[Firebase or your analytics tool]: App analytics and crash reporting — collects

device identifiers and usage events.

[OneSignal or your push service]: Push notification delivery.

All third-party providers are contractually bound to process data in compliance with applicable privacy laws.

[Cloudinary or your image service]: Image storage and delivery.

Cookies

The website, mobile application, and other platforms may use cookies to enhance user experience, analyze performance, and distinguish users from other visitors. By continuing to use the website, mobile application, or platforms, you consent to the use of cookies by Tilal Real Estate Company. Cookies are stored on your device or browser after obtaining your consent, and you may disable cookies through your browser settings.

External Links

The website or official platforms may contain links to external websites.
Tilal Real Estate Company is not responsible for the privacy policies or content of such external websites.

Disclaimer

This electronic platform is owned by Tilal Real Estate Company in the Kingdom of Saudi Arabia (hereinafter referred to as the “Website,” “Platform,” “Application,” or “Social Media Platforms”) and is made available for personal use only. Access to and use of this platform is subject to this Privacy Policy and the applicable laws and regulations of the Kingdom of Saudi Arabia.

Your access to or use of this platform constitutes an explicit and unconditional acceptance of all terms and conditions, whether you are a registered or unregistered user. Such acceptance becomes effective from the date of your first use of the platform.

Updates to the Privacy Policy

Tilal Real Estate Company reserves the right to amend this Privacy Policy when necessary. Any updates will be published on the website, mobile application, or official communication channels.

Electronic Consent Model

Tilal Real Estate Company adopts a clear and explicit electronic consent mechanism prior to collecting or processing personal data.

Consent is obtained through:

An unchecked checkbox by default.

Clear text explaining the purpose of data collection and use.

Users may withdraw consent at any time through official communication channels, unless another legal basis applies.

Electronic Consent Text:

I hereby consent to the collection and processing of my personal data by Tilal Real Estate Company in accordance with the Privacy Policy.

iOS Application — Specific Disclosures

This section applies specifically to users of the Tilal Real Estate iOS mobile application

available on the Apple App Store.

The iOS app may collect the following data on your device:

Name, email address, and mobile number — for account management.
National identification number — where legally required for real estate transactions.
Property and financial information — relevant to your service requests.
Device identifiers and crash logs — to maintain app stability and security.
Usage data and interaction events — to improve the app experience.

All data collected through the iOS app is governed by this Privacy Policy and processed in accordance with the Saudi Personal Data Protection Law (PDPL).

Children’s Privacy

Tilal Real Estate Company’s website, mobile application, and digital platforms are not directed at children under the age of 13, and we do not knowingly collect personal data from children under 13.

If we become aware that a child under the age of 13 has provided us with personal data without verifiable parental consent, we will take immediate steps to delete such information from our records.

If you believe that a child under 13 has submitted personal data to us, please contact us immediately at: privacy@tilalre.com

Account & Data Deletion

Users of the Tilal Real Estate mobile application have the right to permanently delete their account and all associated personal data.

To request account deletion, you may use any of the following methods:

Use the Delete Account option within the app under Profile / Settings.
Send a deletion request by email to: privacy@tilalre.com
Call our privacy team on: 800 111 0100

We will process your deletion request within 30 days. Some data may be retained beyond this period where required by Saudi law or regulatory obligations, after which it will be permanently and securely deleted.

Contact Us

For inquiries or to exercise your privacy rights, please contact us via:

Email: privacy@tilalre.com

Phone: 800 111 0100

Acknowledgment and Acceptance

By using Tilal Real Estate Company’s website, mobile application, or interacting with its official social media platforms, you acknowledge and agree to this Privacy Policy.